Terms & Conditions

Cloud Surge Solutions Ltd – Terms of Service

Last Updated: 31 July 2025

Welcome to Cloud Surge. Please read these Terms of Service (“Terms”) carefully before using our website and services.

Definitions

• Company, “We”, “Us”, or “Our” refers to Cloud Surge Solutions Ltd, registered in England and Wales (Company No. 14421129), with its registered office at 7 St James Place, Birmingham B7 4JE, United Kingdom.
• Service refers to the website (www.cloudsurge.uk), our consulting services, subscription-based delivery services, workshops, training programmes, and any other offerings under the Cloud Surge brand.
• You or “User” means the individual or legal entity accessing or using the Service.
• Affiliate means any entity that controls, is controlled by, or is under common control with Cloud Surge.
• Content means any text, images, software, code, audio, video, or other material made available via the Service.
• Fusion Pod refers to our proprietary 3-person IT delivery team model, inclusive of technical and management capabilities.

Acceptance of Terms

By accessing or using the Service, You agree to be bound by these Terms. If You do not agree to these Terms, You must not use our Service.

You confirm that You are at least 18 years of age and capable of entering into binding legal contracts.

Privacy Policy

Your use of our Service is subject to our Privacy Policy, which can be found at www.cloudsurge.uk/privacy. Please review this policy carefully to understand how we collect, use, and protect your data.

Use of Service

• Use the Service in accordance with all applicable laws and regulations
• Not engage in any unlawful, harmful, fraudulent, or abusive behaviour
• Not attempt to gain unauthorised access to our systems or data
• Not copy, modify, or distribute our Content without permission

We reserve the right to suspend or terminate your access to the Service for any breach of these Terms.

Intellectual Property

All intellectual property rights in the Service, including our technology, software, designs, processes, documentation, and branding, are owned by or licensed to Cloud Surge.

Nothing in these Terms grants you any rights to our intellectual property except as necessary to use the Service as intended.

Subscriptions and Payments

Certain services are offered on a subscription basis (e.g. Fusion Pod tiers). Subscription terms, usage limits, billing cycles, and cancellation policies are set out in the respective service agreement.

All payments are due as agreed in the service contract or invoice terms. Late payments may result in service suspension or termination.

Links to Third-Party Websites

Our Service may contain links to external websites not operated by us. We do not endorse or assume responsibility for the content, policies, or practices of any third-party site.

Service Availability & Changes

We aim to ensure the Service is reliable and available, but we do not guarantee uninterrupted access. We may update, modify, or discontinue features or portions of the Service at any time without liability.

Termination

We reserve the right to suspend or terminate access to the Service without prior notice if you breach these Terms or if we deem your use to be inappropriate, harmful, or illegal.

Upon termination, your rights to use the Service cease immediately.

Limitation of Liability

To the maximum extent permitted under UK law:

• We are not liable for indirect, incidental, or consequential damages, including loss of profits, business, or data
• Our total liability under these Terms is limited to the amount paid by you in the 12 months preceding the claim

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.

"As Is" Disclaimer

Our Service is provided “as is” and “as available” without warranties of any kind. We make no guarantees that the Service will be error-free, uninterrupted, or secure.

We disclaim all implied warranties including merchantability, fitness for purpose, and non-infringement.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Consumer Rights

If you are a consumer resident in the UK or EU, nothing in these Terms affects your statutory rights under consumer protection legislation.

Severability and Waiver

If any part of these Terms is found to be unenforceable, the remaining sections will remain in full force. Our failure to enforce any right or provision is not a waiver of that right or provision.

Updates to Terms

We may revise these Terms from time to time. Material changes will be communicated via our website or email. Continued use of the Service after changes means you accept the updated Terms.

Contact Us

If you have questions about these Terms, contact us at:

Email: info@cloudsurge.uk

Address: Cloud Surge Solutions Ltd, 7 St James Place, Birmingham B7 4JE, United Kingdom