Privacy Notice
Cloud Surge Solutions Ltd ("Cloud Surge", "we", "us", or "our") is committed to protecting the privacy of our clients, partners, employees, website visitors, and job applicants. This Privacy Notice explains how we collect, use, share and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
Who We Are
Cloud Surge Solutions Ltd is a company registered in England and Wales (Company Number: 14421129), with its registered office at: 7 St. James Place, Birmingham B7 4JE, UK For data protection matters, you can contact us at: privacy@cloudsurge.uk We provide on-demand IT delivery teams (“Fusion Pods”) to businesses primarily within the Microsoft technology ecosystem, including Dynamics 365, Power Platform, and Azure. Our clients range from enterprise IT teams to MSPs and internal business units across the UK and globally.
How We Collect Your Data
We collect personal data when you interact with us directly, including when you:
- Visit our website or social media pages
- Fill in a contact form, request a demo, or subscribe to our newsletter
- Engage with us as a client, supplier, or network partner
- Apply for a role or enrol in Cloud Surge Academy
- Participate in our workshops, audits, or events
- Communicate with us by phone, email or other channels
What Data We Collect
Depending on your interaction with us, we may collect:
Personal & Contact Details
- Name
- Email address
- Telephone number
- Job title
- Company name
Business Information
- Organisation size, industry, goals, and service needs
- Service agreements and contract details
Technical Data
- IP address, device type, browser type
- Site usage data (via cookies and analytics tools)
Recruitment Data
- CVs, portfolios, interview notes
- Right to work information
- Educational background and skills assessments
Partner/Delivery Data
- Resource allocations and performance data
- Project communications and logs
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so. This includes:
- Contractual necessity – to deliver the services you’ve requested
- Legitimate interests – to improve our services, respond to enquiries, and manage partnerships
- Consent – for newsletters, email marketing, and analytics (you can withdraw at any time)
- Legal obligation – where required by law, including HMRC or regulatory authorities
How We Use Your Information
We use your data to:
- Deliver IT services via our Pod model and manage projects
- Respond to enquiries and provide customer support
- Customise your experience on our website and digital channels
- Manage our talent and recruitment process
- Run marketing campaigns (with opt-in consent)
- Operate Cloud Surge Academy training and progression
- Improve our services through analytics and feedback
- Maintain our business records and fulfil legal obligations
Sharing Your Data
We never sell your data. We may share it with trusted third parties such as:
- Our subcontractors and delivery team members (bound by contract)
- CRM, analytics, or marketing platforms (e.g. HubSpot, Google Analytics)
- Professional advisers (e.g. accountants, legal counsel)
- Regulators, law enforcement or courts (where legally required)
Where we work with partners in countries outside the UK (e.g. Pakistan), we implement appropriate safeguards such as standard contractual clauses to ensure your data remains protected.
Cookies and Analytics
Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings or our cookie banner. Analytics tools help us understand how visitors engage with our website, but do not directly identify individuals.
How Long We Keep Your Data
We retain personal data only as long as necessary:
- For service delivery: duration of the contract + 6 years
- For marketing: until you unsubscribe or withdraw consent
- For recruitment: up to 12 months after application unless otherwise agreed
- For legal obligations: as long as legally required
Your Rights
You have the right to:
- Access a copy of your personal data
- Request correction or deletion of your data
- Object to or restrict certain processing
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
To exercise any of these rights, email privacy@cloudsurge.uk.
Third Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
Changes to This Privacy Notice
We may update this policy occasionally to reflect changes in law or our practices. We encourage you to review this page regularly. The date of the most recent update is shown at the top of this notice.
Contact Us
If you have any questions about this Privacy Notice or our data practices, please contact: Data Protection Lead Cloud Surge Solutions Ltd 7 St. James Place, Birmingham B7 4JE